Voice Assistant
Voice-first is trending at the moment with some experts predicting that voice assistants, as they mature, will supplant keyboards and touch screens as the primary way customers interact with devices.
Oban has adopted Amazon's voice assistant Alexa, and intends to integrate with other popular digital assistants in due course. Alexa has been integrated into the Oban Messaging Platform utilising the same set of API calls as used by the smartphone app, and so provides a consistent experience across both mediums.
Voice assistants will offer all information relevant to Member superannuation accounts, with the long-term goal of matching the functionality of the smartphone app, for example:
- What is my account balance
- When was my last employer contribution received
- How much super did my employer contribute for me last year
- How much am I insured for
- I'd like to increase my insurance by $50,000
- I'd like to buy $10,000 worth of BHP shares
- Please email me my last member statement
- Do I have any other super accounts
- Who are my beneficiaries
Oban will also use Voice Recognition technology which uses distinctive voice characteristics to verify the member's identity. This will simplify the identification process since the Member will no longer be required to remember their member number and password.
